Frequently Asked Questions (FAQ) General Questions What services does PenCraftique offer?We provide custom writing, editing, and academic assistance for essays, research papers, reports, and more.How do I place an order?Fill out the order form on our website with your details, upload any files, and select a deadline. Track your order in your account.Can I communicate with my writer?Yes, use our messaging system to chat with your assigned writer for clarifications.Are your writers native English speakers?We have qualified writers from native English-speaking countries to ensure quality. Payments & Pricing What payment methods do you accept?We accept credit/debit cards, PayPal, and other popular payment options.Do you offer discounts or loyalty programs?Yes, we provide seasonal discounts and special offers for returning customers.Is my payment information secure?Yes, our website uses SSL encryption and secure payment gateways. Revisions & Quality What is your revision policy?Free revisions are available within 14 days of order approval, following the original instructions. More details are on our Revisions Policy page.What if I am not satisfied with the paper?You can request a revision, a different writer, or a refund depending on the situation.Do you guarantee plagiarism-free work?Yes, all papers are original and checked with plagiarism detection software.Are your writers native English speakers?We have qualified writers from native English-speaking countries to ensure quality. Refunds & Cancellations How do I request a refund?Submit your refund request via the order page within 14 days after approval. Our dispute team will review it.Can I get a refund if my paper is late?You may be eligible for a partial or full refund depending on the delay. Contact support immediately.What happens if a writer cannot be assigned to my order?We will notify you and issue a full refund if no suitable writer is found within your deadline. Order Management Can I change or cancel my order?Changes or cancellations are possible before a writer starts work. Contact support immediately for assistance.What if I accidentally placed duplicate orders?Contact our support team ASAP to cancel extra orders and avoid unnecessary charges.Can I communicate with my writer?Yes, use our messaging system to chat with your assigned writer for clarifications.Are your writers native English speakers?We have qualified writers from native English-speaking countries to ensure quality. Privacy & Security How do you protect my personal information?We use industry-standard security measures and follow strict privacy policies compliant with global regulations.Do you use cookies?Yes, our website uses cookies to enhance your experience. Visit our Cookie Policy for details. Technical Support What if I forget my password?Use the "Forgot Password" link on the login page to reset it via your registered email.How can I contact customer support?Reach us 24/7 via live chat or email at pencraftique@gmail.com.Can I communicate with my writer?Yes, use our messaging system to chat with your assigned writer for clarifications.Are your writers native English speakers?We have qualified writers from native English-speaking countries to ensure quality.
