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Privacy Policy

Your privacy is critically important to us. At PenCraftique, we are guided by a few core principles:

    • We are thoughtful about the personal data we request and the data we collect through your use of our services.
    • We retain personal data only for as long as it is necessary or legally required.
    • We strive to make it easy for you to control the data you share with us, including public visibility, search indexing, and permanent deletion.
    • We are committed to full transparency regarding our data collection, usage, and sharing practices.

Below is our Privacy Policy, which incorporates and clarifies these values.

1. Eligibility

You must be at least 18 years of age or the legal age of majority in your jurisdiction (whichever is higher) to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements.

2. How We Receive Your Information

We may collect personal information:

    • Directly from you, with your consent
    • Through contracts or legal obligations with partners
    • Via third parties who have your consent to share data with us

3. Types of Data We Collect and Why

    • Personal Data
    • Purpose of Collection
    • User’s Country
    • Verification, tax/VAT purposes, regional compliance
    • Email Address
    • Main contact channel, marketing (with consent)
    • Name and Surname
    • Verification, invoicing, fraud prevention
    • Phone Number
    • Customer support, urgent communications
    • Address (City/State/ZIP)
    • Billing and invoice processing

We may also collect:

    • IP addresses
    • Device type and interaction data
    • Uploaded files (please ensure you have rights to share these)

4. Legal Bases for Processing

We process your data under one or more of the following grounds:

    • Contractual necessity
    • Consent
    • Legal obligations
    • Legitimate interests (e.g., fraud prevention, service improvement)

5. Social Sign-In

If you register or link your account via third-party platforms (e.g., Facebook, Google), we may access public information from those services. Data sharing is governed by the privacy policy of each Social Network.

6. Sharing Your Information

We may share your data with:

    • Our internal teams (e.g., support, billing)
    • Group companies and affiliates
    • Subcontractors and service providers (e.g., payment processors, analytics)
    • Legal authorities when required

In case of company acquisition, your data may be transferred as part of business assets.

7. Aggregated and Non-Personal Data

We may provide third parties with aggregated statistics that do not identify individual users.

8. Data Storage & Processing Locations

Data may be stored and processed in:

    • The European Economic Area (EEA)
    • The United States (under Privacy Shield or equivalent safeguards)
    • We comply with applicable data protection laws, including GDPR.

9. Security and Transmission

We take security seriously. While no system is 100% secure, we use industry-standard encryption and access controls.

Where access to parts of our site is password-protected, you are responsible for keeping your credentials confidential.

10. Data Retention

We keep personal data:

    • As long as legally required
    • Until the purpose for which it was collected no longer applies
    • Until you request deletion

11. Your Rights

You have the right to:

    • Access your data
    • Correct inaccurate data
    • Request deletion of your data
    • Restrict or object to processing
    • Request data portability
    • Withdraw consent at any time
    • File a complaint with a Data Protection Authority

For inquiries or to exercise your rights, contact: pencraftique@gmail.com

12. Age Limitations

Our services are not intended for children under 16. If you believe we have collected data from someone under 16, contact us and we will delete it.

13. Third-Party Links

Our Services may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting data.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or within our Services. Continued use implies acceptance of the updated terms.

15. Governing Laws

We comply with all applicable data protection laws, including:

    • EU General Data Protection Regulation (GDPR)
    • UK Data Protection Act
    • Canada’s PIPEDA
    • Australia’s Privacy Act
    • California Consumer Privacy Act (CCPA) and similar U.S. state laws

If you have any questions or concerns, please reach out to our Data Protection Officer.