Revision Policy
At PenCraftique, we are committed to your complete satisfaction. If your delivered work does not fully meet your expectations or the original instructions, we offer free revisions under the following terms:
1. Revision Requests and Instructions
Your revision requests must align with your original instructions and should not contradict the initial order details.
Significant changes or new requirements beyond the original scope may require additional fees.
2. How to Request a Revision
Submit your revision request exclusively through the “Request Revision” button on your personal order page.
Requests submitted through other channels may experience delays or may not be accepted.
3. Revision Deadlines
You may request a revision at any time before approving your order.
After order approval, revision requests are accepted within 14 calendar days from the initial approval date.
For orders with Progressive Delivery (typically theses, dissertations, or multi-part projects), revision requests are accepted within 21 calendar days from the initial approval date.
4. Extensions and Writer Requests
We reserve the right to extend revision deadlines if requested by the assigned writer, depending on the scope and complexity of the revisions.
If you request a different writer for the revision, please allow additional time for reassignment. We recommend adding at least 12 extra hours to your revision deadline to accommodate this.
5. Revision Fees
Revision requests that involve significant changes or are made after the revision deadline may be subject to additional charges.
Please contact our Customer Support team for a personalized quote before submitting such revision requests.
6. Quality Assurance
Our writers are committed to addressing your revision requests promptly and thoroughly.
If you are not satisfied with the outcome of your revision, please contact our Customer Support for further assistance.
7. Limitations
Revisions will not be provided for completed work if the original instructions are changed significantly after delivery without prior agreement.
Revision requests made after the specified time frames may require new orders or additional fees.
8. Contact Us
If you have any questions about our revisions policy or need help submitting your revision request, please reach out to us:
Email: support@pencraftique.com
Live Chat: Available 24/7 on our website
PenCraftique is dedicated to delivering work that meets your expectations. Our revision policy ensures your peace of mind while maintaining fairness and clarity for all parties involved.